Privacy Policy

Last updated: January 2025

1. Introduction

DIY Pro Crafts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter
• Make a purchase
• Contact us with inquiries
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Account credentials (username, password)
• Communication preferences

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Send you marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns and trends
• Protect against fraudulent, unauthorized, or illegal activity

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Consent: When you have given us specific consent to use your information
• Contract: When processing is necessary to perform a contract with you
• Legal Obligations: When we need to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you, including:

• Payment processors
• Email service providers
• Analytics services
• Customer support platforms
• Shipping and fulfillment services

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights (GDPR)

If you are a resident of the EEA, you have certain rights regarding your personal data:

• Access: You can request access to your personal data
• Rectification: You can request correction of inaccurate data
• Erasure: You can request deletion of your data
• Portability: You can request transfer of your data
• Restriction: You can request restriction of processing
• Objection: You can object to certain processing
• Withdraw Consent: You can withdraw consent at any time

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

12. Marketing Communications

With your consent, we may send you marketing emails about our products and services. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly
• Updating your account preferences

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

15. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Address: DIY Pro Crafts Privacy Department

16. Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with your local data protection authority.